diib support

Questions about your account, your website's data or the diib iPhone and iPad app? Email us at support@diib.com. Tell us the email address you sign in with and, if it's about one website, its address.

Signing in

You can sign in with your email and password, with a sign-in link we email you, or with Google or Apple. Forgot your password? Choose the emailed link on the sign-in screen, or reset your password on the web.

Billing for diib Pro

Bought on diib.com: see or cancel your plan on the Billing page of your diib account on the web.

Bought in the iPhone or iPad app: Apple bills you. To see, change or cancel it, open Settings on your iPhone or iPad, tap your name, then Subscriptions. Refunds for these purchases are handled by Apple at reportaproblem.apple.com.

Local Boost, Authority Boost and Managed SEO (search engine optimization done for you) are services our team delivers. They're bought by card on diib.com.

Deleting your account

In the app, go to Account, then Delete account. Your account closes right away: you can't sign in, we stop emailing you, and any plan billed on diib.com is cancelled. A plan billed by Apple is cancelled in your Apple settings, as above. On the web, email support@diib.com from the address you sign in with and we'll close it for you.

Want your websites, data and Dash chats erased as well? Email support@diib.com and we'll erase them.

Your privacy

How we collect and use data is in our Privacy Policy.