Totus Consultancy

Founded by Jordi Zwart, the company stresses the importance of ‘the whole’ in creating long-lasting positive customer experiences, dependent on well-organized collaborations and clear agreements.The philosophy of Totus is rooted in the belief that collaboration and organization are closely linked, akin to a sports team where the right people do the right things at the right time. This is supported by the vision that good customer experience stems from a solid base structure, with happy employees, streamlined processes, and clear information at its core, all optimized through Operational Excellence and effective governance structures.Totus Consultancy specializes in finding the right partners for collaborations, focusing on formulating appropriate requirements, writing specifications, and designing governance structures. They apply Operational Excellence principles to enhance organizational efficiency and collaboration. Sustainable success, according to Totus, is achieved by properly anchoring and managing agreements within an integrated governance structure that facilitates information at various levels.Totus Consultancy offers personal meetings and video conferences to further explain their approach to better collaboration and organization, demonstrating how this translates into practice.