Omfax Systems Ltd

Throughout the social housing sector, Omfax is renowned for delivering innovative products that guarantee clarity, consistency, and efficiency in resident communication. Our commitment to setting the standard for customer service excellence, particularly in contact centre call handling, is unwavering.

We are dedicated to enhancing communication between landlords and residents. For Contact Centre staff, our widely used Keyfax Repairs Diagnostics and Enquiries Diagnostics, makes the diagnosis of Housing Repairs simple and consistent.

The online counterparts Repairs Self Service and Enquiries Self Service, empower tenants to help themselves 24/7 whilst streamlining operations for some of the largest Housing Associations customer contact centres.

Keyfax is designed specifically to address the unique communication challenges of social housing organisations, from housing associations to arms-length management organizations (ALMOs). It is backed by a team with unparalleled knowledge, expertise, and dedication to delivering first-class customer service.

Keyfax sets the benchmark for call management systems, empowering contact centres to deliver exceptional service to customers. Through Intelligent Diagnostic Scripting, Keyfax enhances advisors’ and residents’ capabilities to handle every enquiry effectively, boosting first call resolution rates, improving call outcome accuracy, and reducing costs.

Here’s what some of our clients have to say:

“Our existing portal had limited functionality and we wanted to improve the self-service offering to our customers. By partnering with Omfax, we have been able to improve our customer experience. It has been a pleasure working on this project. The new Keyfax Repairs module is not only user friendly, but it has a great look and feel.”
Ricky Shokar, Project Manager,
Orbit Group

“Keyfax has revolutionised the way that we train, reducing repairs training from nine weeks to just one. And it takes away the complexity. It’s so straight forward to use, you can easily find the information you need.”
Rhiannon Elston, Customer Services Manager
Melin Homes

With Omfax and Keyfax, expect nothing less than unparalleled reliability and expertise.