Frampol, established in 2004 and based in Harare, Zimbabwe, is a leading Managed Service Provider (MSP) and Internet Service Provider (ISP) specializing in delivering tailored ICT solutions to businesses across the country.
Main Services:
Internet Services, Cybersecurity Solutions, Unified Communications, Network Design and Implementation , Office 365 Licences and administration , ICT Consultancy Services , Hosted Server Solutions, Cloud-Based Backup Solutions, Network Firewall Services, Authentication as a Service
With a team of 30 dedicated professionals, Frampol has grown to serve over 300 clients, providing a wide range of services, including internet connectivity, cloud-based backup solutions, hosted server solutions, firewall and security services, authentication as a service, and comprehensive ICT consultancy services.
Founded by Neil, an experienced Microsoft Certified Systems Engineer with over 25 years in the ICT sector, Frampol was built on the principles of exceptional customer service, strong work ethics, and a commitment to quality. Neil’s journey in ICT began in 1997, and his passion for technology, combined with his entrepreneurial spirit, led him to create a company that not only provides cutting-edge solutions but also places a strong emphasis on personalized customer care.
What Sets Frampol Apart?
Frampol distinguishes itself through a deep commitment to quality and customer satisfaction. Unlike many competitors, Frampol prioritizes delivering high-quality products and services, even if it means incurring higher costs. This dedication ensures that clients receive reliable, secure, and innovative solutions tailored to their unique needs.
Customer care is at the core of Frampol’s operations. Neil remains actively involved in customer interactions, personally engaging with clients through dedicated WhatsApp groups to ensure that every query, concern, or request is promptly addressed. This direct involvement from senior management sets Frampol apart, creating a transparent and approachable environment for clients.
Innovative Solutions and a Focus on Efficiency
Frampol has embraced the latest technological advancements to streamline its operations and improve service delivery. The company utilizes a range of software solutions, including Asana for task management, HubSpot Sales for customer relationship management, Fleetio for fleet management, and Insightful for time tracking and productivity. This commitment to adopting modern tools enables Frampol to maintain a high level of efficiency, ensuring that projects are completed on time and to the highest standard.
A Dedicated Team with a Strong Work Ethic
Frampol’s team comprises highly skilled professionals across various departments, including accounts and finance, admin and back office, sales, and marketing. Each team member is dedicated to upholding the company’s values of integrity, hard work, and customer-centricity. The company also invests in continuous staff development through platforms like Udemy Business, ensuring that its team remains at the forefront of industry trends and technological advancements.
A Vision for the Future
Frampol’s vision is to continue expanding its service offerings and client base while maintaining its unwavering commitment to quality and customer satisfaction. The company is actively exploring new opportunities in vertical farming and hydroponics, showcasing its innovative spirit and desire to diversify its impact beyond traditional ICT services.
Interesting Facts About the Founder
Neil’s leadership style is heavily influenced by his background and personal values. Growing up as an only child, he learned the importance of hard work, integrity, and self-reliance from his parents. Neil’s passion extends beyond the ICT world; he is a private pilot who enjoys flying and spending time outdoors. An avid golfer, Neil maintains strong connections with close friends from his school days, emphasizing the value of relationships in both his personal and professional life.
Frampol reflects Neil’s vision of a company that not only provides exceptional ICT services but also fosters a culture of learning, innovation, and customer care. As Neil approaches retirement, he is focused on securing Frampol’s legacy as a trusted partner for businesses across Zimbabwe, continuously striving to exceed client expectations and set new standards in the ICT industry.
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