{"id":342,"date":"2026-10-01T03:59:26","date_gmt":"2026-10-01T03:59:26","guid":{"rendered":"https:\/\/diib.com\/start\/?post_type=insight&#038;p=342"},"modified":"2026-10-01T04:24:35","modified_gmt":"2026-10-01T04:24:35","slug":"movers-google-profile-action-rate","status":"publish","type":"insight","link":"https:\/\/diib.com\/start\/insights\/movers-google-profile-action-rate\/","title":{"rendered":"Movers Have Nearly 4 Times the Google Reviews, but Fewer Profile Viewers Take Action"},"content":{"rendered":"\n<p>Hiring a mover means handing strangers everything you own, so people shop carefully. Diib&#8217;s data shows moving companies have built strong review profiles, but their Google listings turn views into action less often than other local businesses do.<\/p>\n\n\n\n<p>A Google Business Profile (GBP) is the listing that shows up in Google Maps and local search. A profile action is a phone call, website click or direction request made from that listing.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What the data shows<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Reviews are strong.<\/strong> Among 97 <strong>moving and relocation<\/strong> businesses with connected Google reviews, the median had <strong>95 reviews<\/strong>, versus <strong>25<\/strong> for about 20,800 other businesses. The median rating was 4.9 stars.<\/li><li><strong>Action rate is lower.<\/strong> For moving companies with at least 500 profile views between April 1 and September 29, 2026 (92 businesses), the median profile turned about <strong>14 of every 100 views<\/strong> into an action. For about 17,800 other businesses, it was about <strong>17<\/strong>.<\/li><li><strong>Calls matter more.<\/strong> Phone calls made up a median <strong>14%<\/strong> of movers&#8217; profile actions, versus <strong>5%<\/strong> for other businesses.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What this does and doesn&#8217;t tell you<\/h2>\n\n\n\n<p>This is aggregated Diib customer data. It counts actions taken directly from the Google listing. It doesn&#8217;t capture people who saw a profile, then searched the company name later or requested a quote some other way. The data also can&#8217;t tell us why fewer viewers act.<\/p>\n\n\n\n<p>One likely explanation is comparison shopping. Moving is an expensive, once-in-a-while purchase, and people often look at several companies before contacting any of them. In that setting, good reviews get a mover on the shortlist, but they may not be enough to win the first call.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The typical moving company in Diib&#8217;s data has 95 Google reviews, nearly four times the local business median. But a smaller share of people who see a mover&#8217;s Google profile call, click or ask for directions.<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"insight_format":"Data point","insight_takeaway":"Reviews get moving companies noticed, but people comparing movers need more before they reach out. A listing that only shows stars may get bookmarked instead of called.","insight_action":"Add photos of your crew, trucks and packing materials to your Google profile, and list your services with short descriptions that cover pricing and insurance. Post an update with a clear call to action, such as a free quote request.","insight_source_url":"","insight_read_time":"","insight_featured":"0"},"insight_industry":[61],"insight_topic":[46],"class_list":["post-342","insight","type-insight","status-publish","hentry","insight_industry-moving-relocation","insight_topic-local-seo"],"acf":{"insight_format":"Data point","insight_takeaway":"Reviews get moving companies noticed, but people comparing movers need more before they reach out. A listing that only shows stars may get bookmarked instead of called.","insight_action":"Add photos of your crew, trucks and packing materials to your Google profile, and list your services with short descriptions that cover pricing and insurance. 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Relocation\">Moving &amp; Relocation<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tMovers Have Nearly 4 Times the Google Reviews, but Fewer Profile Viewers Take Action\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/diib.com\/start"},{"label":"Insights","link":"https:\/\/diib.com\/start\/insights\/"},{"label":"Moving &amp; Relocation","link":"https:\/\/diib.com\/start\/insights\/industry\/moving-relocation\/"},{"label":"Movers Have Nearly 4 Times the Google Reviews, but Fewer Profile Viewers Take Action","link":"https:\/\/diib.com\/start\/insights\/movers-google-profile-action-rate\/"}],"_links":{"self":[{"href":"https:\/\/diib.com\/start\/wp-json\/wp\/v2\/insight\/342","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/diib.com\/start\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/diib.com\/start\/wp-json\/wp\/v2\/types\/insight"}],"author":[{"embeddable":true,"href":"https:\/\/diib.com\/start\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/diib.com\/start\/wp-json\/wp\/v2\/insight\/342\/revisions"}],"predecessor-version":[{"id":347,"href":"https:\/\/diib.com\/start\/wp-json\/wp\/v2\/insight\/342\/revisions\/347"}],"wp:attachment":[{"href":"https:\/\/diib.com\/start\/wp-json\/wp\/v2\/media?parent=342"}],"wp:term":[{"taxonomy":"insight_industry","embeddable":true,"href":"https:\/\/diib.com\/start\/wp-json\/wp\/v2\/insight_industry?post=342"},{"taxonomy":"insight_topic","embeddable":true,"href":"https:\/\/diib.com\/start\/wp-json\/wp\/v2\/insight_topic?post=342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}