{"id":51877,"date":"2024-08-22T11:52:19","date_gmt":"2024-08-22T11:52:19","guid":{"rendered":"https:\/\/diib.com\/featuredmembers\/?p=51877"},"modified":"2024-08-22T11:52:24","modified_gmt":"2024-08-22T11:52:24","slug":"onlinelivesupport","status":"publish","type":"post","link":"https:\/\/diib.com\/featuredmembers\/onlinelivesupport\/","title":{"rendered":"OnlineLiveSupport"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":51879,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[118,1],"tags":[],"class_list":["post-51877","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-o","category-our-clients"],"acf":{"intro_slagan":"Malaysia, Kuala Lumpur","intro_text":"OnlineLiveSupport provides a customer engagement suite, to let you view and manage your customer data, communicate with them irrespective of which medium they use.","content_main":"<p>Features<br \/>\nOnlineLiveSupport supports the following conversation channels:<br \/>\n\u25cf Website: Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support.<br \/>\n\u25cf Facebook: Connect your Facebook pages and start replying to the direct messages to your page.<br \/>\n\u25cf Instagram: Connect your Instagram profile and start replying to the direct messages.<br \/>\n\u25cf Twitter: Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned.<br \/>\n\u25cf Telegram: Connect your Telegram bot and reply to your customers right from a single dashboard.<br \/>\n\u25cf WhatsApp: Connect your WhatsApp business account and manage the conversation in OnlineLiveSupport.<br \/>\n\u25cf LINE: Connect your Line account and manage the conversations in OnlineLiveSupport.<br \/>\n\u25cf SMS: Connect your Twilio SMS account and reply to the SMS queries in OnlineLiveSupport.<br \/>\n\u25cf API Channel: Build custom communication channels using our API channel.<br \/>\n\u25cf Email: Forward all your email queries to OnlineLiveSupport and view it in our<br \/>\nintegrated dashboard. And more.<br \/>\nOther features include:<br \/>\n\u25cf CRM: Save all your customer information right inside OnlineLiveSupport, use contact notes to log emails, phone calls, or meeting notes.<br \/>\n\u25cf Custom Attributes: Define custom attribute attributes to store information about a contact or a conversation and extend the product to match your workflow.<br \/>\n\u25cf Shared multi-brand inboxes: Manage multiple brands or pages using a shared inbox.<br \/>\n\u25cf Private notes: Use @mentions and private notes to communicate internally about a conversation.<br \/>\n\u25cf Canned responses (Saved replies): Improve the response rate by adding saved replies for frequently asked questions.<br \/>\n\u25cf Conversation Labels: Use conversation labels to create custom workflows.<br \/>\n\u25cf Auto assignment: OnlineLiveSupport intelligently assigns a ticket to the agents<br \/>\nwho have access to the inbox depending on their availability and load.<br \/>\n\u25cf Conversation continuity: If the user has provided an email address through the<br \/>\nchat widget, OnlineLiveSupport will send an email to the customer under the<br \/>\nagent name so that the user can continue the conversation over the email.<br \/>\n\u25cf Powerful API &#038; Webhooks: Extend the capability of the software using<br \/>\nOnlineLiveSupport\u2019s webhooks and APIs.<br \/>\n\u25cb Send Custom Notifications via Send Message API (Eg OTP, Cart<br \/>\nAbandonment, Up sells, marketing notifications etc etc)<br \/>\n\u25cf Integrations: OnlineLiveSupport natively integrates with Slack right now.<br \/>\nManage your conversations in Slack without logging into the dashboard.<br \/>\n\u25cf Chatbot: Integration with Dialogflow<\/p>\n","url":"https:\/\/www.onlinelivesupport.com\/","url_text":"onlinelivesupport.com","main_services":"CRM, WhatsApp business CRM, TELEGRAM CRM, FACEBOOK CRM, WEB CHAT CRM, EMAIL CRM, OMNI CHANNEL CRM, CHATBOT, CART RECOVERY, IMPROVE CONVERSIONS, INCREASE SALES","image_1":"https:\/\/diib.com\/featuredmembers\/wp-content\/uploads\/2023\/11\/Logo-OnlineLiveSupport.jpg","client_review":"","why_we":"","history":"","image_2":false,"image_3":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>OnlineLiveSupport - 5 Star Featured Members<\/title>\n<meta name=\"description\" content=\"OnlineLiveSupport Malaysia offers a customer engagement suite with CRM integration, chatbot, and multi-channel support. 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