Pro-Networks

Pro-Networks: Your IT Partner Since 2002

We’re Pro-Networks—an employee-owned IT company based in Deeside, just outside Chester. An established IT Support business since 2002, we became employee-owned in March 2022, meaning every team member has a stake in our success, which means we’re genuinely invested in yours. With 99% customer retention and no long-term contracts, we let our service do the talking.

Why Businesses Choose Us

Our 40-strong team brings decades of Microsoft, Apple, network infrastructure, and cloud expertise. We answer calls in 8 seconds, respond to issues within 30 minutes on average, and have built our reputation through word of mouth over 22 years. No tie-ins, no jargon—just reliable IT that works.

What We Do

IT Support That Actually Supports You

From helpdesk access to 24/7 monitoring, we provide proactive IT support that prevents problems before they happen. Whether we’re supplementing your existing IT team or acting as your complete IT department, we tailor our approach to fit your business needs.
Our services include managed cloud, backup and disaster recovery, connectivity support, remote working solutions, and comprehensive network monitoring. Think of us as your IT safety net—always there when you need us.

Modern Phone Systems

Your team shouldn’t be chained to desk phones. Our VoIP systems give you one professional number that works across all devices, crystal-clear voice quality, and the flexibility to work from anywhere. Perfect for today’s mobile workforce.

Enterprise-Level Cyber Security for SME Business

Security isn’t optional—it’s essential. We built our cyber security services around three pillars:

Technology – Enterprise-grade firewalls, threat monitoring, penetration testing, multi-factor authentication, and comprehensive antivirus protection.

Compliance – We guide you through Cyber Essentials, GDPR, PCI-DSS, ISO 27001, and provide outsourced DPO services to keep you compliant and confident.

Training – Since most attacks exploit human error, we provide security awareness training and phishing simulations that build real resilience in your team.

Business Armour: Complete Protection

Our flagship package integrates seamlessly with Microsoft 365 to provide layered defence—anti-spam filters, DNS filtering, identity management, and ongoing staff training. It’s comprehensive protection that stops threats before they reach your business.

Making the Switch Simple

Worried about changing IT providers? We handle everything: analysing your current setup, providing transparent quotes, managing technical handovers, installing remote management tools, and optimising your systems—all with zero lock-ins.

Our Credentials
• Microsoft Solutions Partner in Modern Work
• Cyber Essentials Plus accredited
• Microsoft and Apple certified
• Trading since 2002 and Employee-owned since March 2022
• 22 years of continuous growth

Who We Serve

Based in Sandycroft on Deeside, we support businesses across Chester, Warrington, Cheshire, Wrexham, North Wales, the Wirral, and throughout the North West. From local startups to national companies, we deliver the same reliable, responsive service.

The Pro-Networks Difference

We’re your friendly IT neighbour—the team that genuinely cares about making your technology work harder, safer, and smarter. We believe in honest conversations, real solutions, and earning trust through consistent delivery.
Ready to experience IT support that actually supports your business? Let’s talk about how we can help your technology become your competitive advantage.