BP Group

Earning an ACXP credential unlocks new career potential and salary growth, making graduates stand out in the industry.

Customer-Centric Approach: BP Group’s dedication extends beyond coaching and training. They weave a tale of triumph for each CX champion, advocate of organizational evolution, and businesses eager to scale the summit of customer devotion. Their passion for customer experience sets them apart from mediocrity and drives business success.

Innovative Concepts: BP Group introduces groundbreaking concepts ready to be unleashed. Their CEMMethod® framework guides organizations in optimizing internal processes to perfect customer interactions. This practical approach differentiates them by focusing on actionable strategies for show-stopping customer experiences.

Thought Leadership and Events: BP Group participates in CX conferences and summits worldwide. For example:
• The Adobe Summit in Las Vegas, Nevada, which inspires growth through experience-led discussions.
• The Pharma CX Summit in Princeton, New Jersey, shaping the future of healthcare customer experience.
• The Customer 360 Symposium in Hunter Valley, Australia, focusing on CX strategy.
• The Customer Show in Melbourne, Australia, where CX experts collaborate to redefine customer engagement.
• The CXS: Customer Experience Strategies Summit in Toronto, Ontario, empowering attendees with insights on conversational AI and contactless CX2.
• The Customer Services Symposium in Cape Town, South Africa, where they explore service excellence and stakeholder engagement.

Global CX Insights: BPG is a global CX coaching and consulting firm with insights from working with over 40+ global partners. It offers ‘next practice’ strategies for customer experience (CX) success.

With over 140,000 people across 137 qualified in CX and process, the BP Group is the world’s leading CX training and consultancy.

Customer Experience Focus: Emphasizes the importance of CX, noting that 89% of companies compete mostly on CX and 87% of buyers are willing to pay more for better CX.

CEM Method: Utilizes the advanced CEM Method, now in version 15, with over 50 tools and techniques to support CX transformation, aiming for immediate Triple Crown benefits.

BP Group’s commitment to excellence, customer-centric thinking, innovative frameworks, and thought leadership events set them apart in the competitive customer experience management landscape. 🌟🚀

Steve Towers, is the CEO and Founder of the **Business Process Group (BPG)**, is a visionary force in leading global organizations.
1. **World’s First BPM Network**:
– In 1992, Steve Towers founded the world’s first and premier network for **Business Process Management (BPM)** and Customer Experience professionals.
2. **Keynote Speaker and Author**:
– Steve Towers has delivered **55 keynote speeches** at conferences worldwide in the last decade.
– He is the author of **8 best-selling books**, including titles like “BPM – In Search of Excellence,” “The Process Tactics Playbook,” and “Outside-In: The Secret of the 21st Century’s Leading Companies”¹.

3. **Passion for CX and BPM**:
– Steve’s passion lies in transforming organizations through **CX (Customer Experience)** and BPM.
– He emphasizes the importance of **outside-in thinking**, where organizations focus on customer needs and outcomes to drive success¹.

4. **Global Recognition and Awards**:
– Steve Towers was awarded the **”Process Excellence Global Contributor of the Year for 2018″**.
– He was inducted into the **”Enterprise Architect World Hall of Fame”** in 2011.
– Gartner’s Annual Summit honored him with the **”Lifetime Achievement Award for Contribution to Business”** in 2007¹.

5. **Motivation and Impact**:
Steve Towers is not just a thought leader; he’s a grandfather who lives with his wife of 43 years, Penny, in England and the US.
– His impact extends from the **lunchroom to the boardroom**, coaching, training, and consulting with global organizations.

In summary, Steve Towers’ relentless pursuit of excellence, innovative thinking, and commitment to transforming business processes make him an inspiring figure in the world of CX and BPM. 🌟🔥

(1) Steve Towers – Coach and Advisor to the worlds best.. https://www.stevetowers.com/stevetowers_overview.html.
(2) Steve Towers Clients – Steve Towers – Keynote,Coach and Mentor. https://www.stevetowers.com/clients.html.
(3) Towers Associates in – Enterprise BPM, Customer Expectation Management …. http://reneetowers.com/.
(4) Interview with Steve Towers – CEM/CXM and BPM | BPM tips. https://bpmtips.com/interview-with-steve-towers-customer-experience-management-and-bpm/.
(5) Steve Towers – Coach and Advisor to the worlds best.. https://www.stevetowers.com/index.html.
(6) https://www.stevetowers.com/speaking.html.